Information Services.
The Information and Research Officer is responsible for the gathering and distribution of information to the visually impaired community throughout Wales.
On an individual level, the Officer advises on enquiries received from visually impaired persons, their friends and family. Wherever possible the Officer will provide advice and information on Visual Impairment, Benefit Entitlement and Services available. Alternatively, the Officer will signpost to others who are better placed to assist with the enquiry.
On a broader level, the Officer monitors the provision of Visually Impaired Services throughout Wales. Information gathered is collated, reported and used as evidence to:
- Highlight areas of excellence in service provision;
- To encourage improvement in the quality of existing services; and more importantly
- To demonstrate the need for the provision of further services to the Visually Impaired Community throughout Wales.