Definition: If you're not able to read or hold a telephone directory due to illness or disability, you can apply for free 195 Directory Enquiries from BT. Call 0800 587 0195 to request an application form. Your form will need to be countersigned by a professional who knows you i.e. your doctor, nurse or other medical practitioner.

Category: benefits/concessions

Credit: BT

Source: http://www.bt.com/includingyou/other-products-services.html#195